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🇵🇰 PKR
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💰 Sales Overview — Crickex
No data · January · PKR sheet
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BRAND
Crickex
Crickex · January
📈 January · daily
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📋 Performance Daily Report· 31 daysJanuary
Metric
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📊Weekly Peaks & Valleys by BrandPeak Week
📅Monthly Peaks & Valleys by BrandPeak Month
🏔️Top 3 Peak Weeksall brands
🏔️Top 3 Peak Monthsall brands
📊Brand Weekly Splitby brand
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📊Brand Monthly Splitby brand
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📈Weekly Volume Trendall brands
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📊 Monthly TrendJan – Mar
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Metric Month Brand All Months · All Brands
📊Weekly Peaks & Valleys by BrandPeak Week
📅Monthly Peaks & Valleys by BrandPeak Month
🏔️Top 3 Peak Weeksall brands
🏔️Top 3 Peak Monthsall brands
📊Brand Weekly Splitby brand
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📊Brand Monthly Splitby brand
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📈Weekly Volume Trendall brands
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📊 Monthly TrendJan – Mar
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Metric Feb vs Jan
📋Brand Monthly BreakdownMoM %
📊This Month vs Last Month — by BrandTurnover
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Month Week Group Agent All Months · All Weeks
Avg FRT
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Target ≤ 2m
Avg MRT
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Target ≤ 3m
Avg AHT
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Target ≤ 10m
Avg CSAT
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🎯 SLA Compliance% AGENTS MET
📊 FRT / MRT by AgentSECONDS
👤 Agent SLA Performance▸ click a row to expand months, then weeks—
Month Brand All Months · All Brands
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Containment Rate
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Target ≥ 55%
Bot Chats
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Agent Chats
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Total Chats
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Combined
🤖 Bot vs Agent MonthlyALL MONTHS
📊 Containment by Month
📋 Monthly Bot / Agent Breakdown
Month Brand All Months · All Brands
📊 Monthly Agent vs BotALL MONTHS
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🍩 Agent vs Bot SplitRATIO
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📋 Daily Breakdown